MGE Outlines Plan to Modernize and Enhance Customer Service
Missouri Gas Energy (MGE) plan outlines on MGE’s ongoing investments to upgrade technology for easier and faster customer service and a continued commitment to modernize pipeline infrastructure.
MGE proposed a rate change with the Missouri Public Service Commission. This is the first requested increase to customer delivery charges in nearly four years and represents a $37 million net increase. Accelerated infrastructure upgrades and significant cost savings combine to keep price increases down to $5.50 per month for residential customers. Even with this increase, customer bills will still be lower than they were 10 years ago.
The plan outlines faster and easier customers service including:
- Online experience
- 24/7 appointment scheduling and evening appointment hours
- Account alerts to keep customer on track
- Account management by text
- Advanced mobile technology to provide customer service and field workers with the tools to get work done more effectively and efficiently
- Respond even faster when customers call about possible gas leaks
- Enhanced programs to help customers with energy efficiency, rebates and payment plans
Image Source: The Kanas City Star